– Shipping & Delivery
We provide FREE International shipping services to more than 200 destinations worldwide. Quality Control and Customer Satisfaction are our main goals to deliver the best services to our customers. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do we ship our orders?
We provide free shipping from our warehouses in Asia by Regular Mail, ePacket and EMS depending on the weight and size of the product.
Do we ship the item worldwide?
Yes. We provide free shipping to more than 200 countries around the world. However, there is some location we are unable to ship to. If you happen to be located in one of those countries we will contact you for an alternative solution.
What happy to destination country customs?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
How long will the item be delivered?
Estimated shipping time varies by location and can be longer than 10 days due to high demand. These are our estimates:
|Location||*Estimated Shipping Time|
|The United States||10-45Business days|
|Canada, Europe||10-45 Business days|
|Australia, New Zealand||10-45 Business days|
|Mexico, Central America, South America||15-50 Business days|
|United Kingdom||10-45 Business days|
|Switzerland||10-45 Business days|
*This doesn’t include our 2-5 business day processing time
Will we provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information, but sometimes due to free shipping tracking is not available.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
– Order Cancellation & Refund
All orders can be cancelled within 24 hours after checkout. If your order has been paid and you need to change or cancel it, you must contact us within 24 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our first priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (50 business days not including 2-5 business day processing time)
- you receive a wrong item
- you do not want the product you have received (but you must return the item at your expense and the item must be unused and in its original package)
We will not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- you ordered wrong product (size, colour, type, etc.). But you can return your order at your expense and we will issue the refund
You can submit refund requests through our Contact Us page:
- within 14 business days after the order is delivered
- after 50 business days since your order was placed
– Payment Method
– Buyer Online Shopping Security & Privacy
Klass Living Store provides anime-themed goods, that can be distributed and offered on the website klassliving.com.au.
Information Klass Living Store Collects from Users
Klass Living Store uses services to collect information regarding Users’ activities and operations that interact with the website klassliving.com.au. Such information might include IP-address, Session ID, browser type, mobile or desktop ID, referrer, phone numbers, emails, addresses, names, order details, method of payment, feedback or answers provided by the User to any interactive content unit made available with the website. Such information may qualify as Personal Information in some Users’ jurisdictions, however, we do not make any use of such data to directly identify individuals or to associate it with individuals.
We may collect Personal Data when you interact with Klass Living Store, such as when you:
- Purchase, return the merchandise at our store
- Consent to receive our promotional email
- Visit our site
- Participate in our contests or promotions
- Consent to the collection and processing of your location data
- Contact our Customer Service
How Klass Living Store Protects Information
Klass Living Store follows applicable laws and generally accepted industry standards to protect the Personal Information submitted to Klass Living Store by implementing adequate technical and organizational protection measures, both during transmission and once Klass Living Store receives it. These measures will be continuously adjusted and updated in accordance with current industry standards. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while Klass Living Store strives to use commercially acceptable means to protect Personal Information, Klass Living Store cannot guarantee its absolute security.
How Klass Living Store Uses Information
If User does not wish its Personal Information to be collected, processed or shared for the above purposes, he may opt out from this use with effect for the future. For opting out, the End User can do so by sending an email to email@example.com (we do encourage you to reach out via email which is checked more often).
A cookie is a small piece of text that is sent to the User’s browser and stored on his computer or mobile device. All cookies used by Klass Living Store are persistent cookies, i.e. they will be stored on the User’s device after the browser session has expired. Any cookie will be deleted within one month after it has been placed unless configured otherwise. Most Web browsers are initially configured to accept cookies, but the User can change this setting so his browser either refuses all cookies or informs him when a cookie is being sent. Also, the User is free to delete any existing cookies at any time with future effect. Some features of Klass Living Store’s Services may not function properly when cookies are disabled or removed.
Cookies placed on Users’ computers:
Cookies placed on a User’s computer will transmit the User’s Personal Information as specified above to Klass Living Store for the purposes also specified above.
User may at any time request information from Klass Living Store regarding his Personal Information stored at Klass Living Store, its origin, recipients or categories of recipients the data has been transferred to and the purpose of storage.
Upon written request by User, Klass Living Store will make all commercially reasonable efforts to delete any information provided to it, unless required otherwise for further execution of an agreement with a Customer or required by applicable laws. Klass Living Store cannot restore information that it has deleted.
For executing any of these rights User may contact Klass Living Store by sending an email to firstname.lastname@example.org, and we do encourage you to reach out via email which is checked more often.
Comments and Questions / Contact Information